What Is the DJI Warranty? Factory Warranty vs. DJI Care Refresh Explained
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DJI Factory Warranty, DJI Care Refresh, DJI Agriculture Warranty & DJI Enterprise Protection — What Each Program Actually Does
Updated September 11, 2026.
“What is the DJI warranty?” sounds like a single question, but DJI operates several product families and several different service programs. A consumer camera drone, a DJI Agras agricultural aircraft and a DJI Matrice enterprise platform can all carry a DJI factory warranty, yet the applicable component periods, service region, accidental-damage options and paid protection plans are not necessarily the same.
The most important distinction is this: DJI’s factory warranty and DJI Care are not the same product. The factory warranty is designed primarily around defects in materials or workmanship during a stated warranty period. DJI Care Refresh is an optional service plan for supported consumer/camera-drone and handheld products that can cover accidental damage and, for supported aircraft, flyaway replacement subject to the plan terms and fees. DJI Enterprise has its own commercial protection program, DJI Care Enterprise. DJI Agriculture has a separate after-sales policy and model-specific component warranty schedules.
The standard DJI warranty is a limited manufacturer warranty: if a covered DJI product or component fails because of a qualifying manufacturing defect during the applicable warranty period and the customer satisfies the policy requirements, DJI can provide warranty service. It is not automatically crash insurance. Optional service products such as DJI Care Refresh or DJI Care Enterprise add protection for accidental-damage scenarios on supported products under separate terms.
What You’ll Learn
- What the DJI factory warranty is.
- How factory warranty differs from DJI Care Refresh.
- How DJI Care Enterprise differs from DJI Care Refresh.
- Why DJI Agriculture has separate after-sales policies.
- What types of defects factory warranty is designed to cover.
- What types of damage are commonly excluded.
- Why component warranty periods can differ within one product.
- Why proof of purchase and serial-number records matter.
- What happens when a product is repaired or replaced.
- How accidental damage, flyaway, natural wear and manufacturing defects should be classified.
- Why buying from an authorized channel matters.
- How region and product family affect service.
- How to prepare a stronger DJI repair or warranty claim.
DJI Warranty at a Glance
Manufacturing-defect protection for covered products/components during their applicable warranty periods.
Optional service plan for supported camera drones/handheld products covering accidental-damage replacement and other plan benefits.
Commercial fleet protection for supported DJI Enterprise products, including accidental-damage benefits under Basic/Plus plan structures.
Separate agriculture after-sales policy with component-specific schedules for Agras aircraft, batteries, spray/spread hardware, controllers and power systems.
What Does “DJI Factory Warranty” Mean?
A factory warranty is the manufacturer’s promise that covered products will meet specified quality standards for a defined period. The exact legal wording and warranty period vary by DJI product, component, region and service policy.
For DJI Agriculture, DJI states the principle clearly: covered Agriculture products are warranted against defects in material and workmanship under normal use according to DJI’s published product materials. Consumer and enterprise policies use the same general concept even though the detailed schedules and service programs differ.
The key phrase is manufacturing defect. The factory warranty is not a promise that DJI will replace a drone every time it becomes damaged.
Factory Warranty vs. Accidental Damage
| Event | Factory warranty? | DJI Care-type protection? |
|---|---|---|
| Covered electronic component fails under normal use | Potentially yes, subject to diagnosis and warranty period | May also have warranty benefit depending plan |
| Pilot clips a tree and breaks the aircraft | Generally not a factory defect | Accidental-damage plan may apply if supported and active |
| Water damage after an accident | Usually not standard factory warranty unless caused by a warrantable defect | DJI Care Refresh / Enterprise may cover specified water-damage scenarios |
| Flyaway | Not automatically factory-warranty replacement | Some supported Care plans include flyaway benefits |
| Normal wear | Often limited/excluded or subject to component terms | Some Care Refresh benefits can include natural-wear scenarios for supported products |
| Unauthorized modification causes damage | Commonly excluded | Plan terms still control; not automatically protected |
What Is DJI Care Refresh?
DJI Care Refresh is an optional service plan for supported camera drones and handheld photography products. DJI describes the program as providing replacement service for accidental damage or flyaway on supported aircraft, generally with an additional replacement fee and subject to the plan’s eligibility and limits.
DJI’s current purchase guide describes one-year and two-year plan structures. A one-year plan can provide up to two replacement opportunities during the plan period, while a two-year plan can provide up to four, with flyaway use limited to supported aircraft and specific counts. Exact availability, supported products, replacement fees, renewal rights and regions change over time, so the current DJI Store/service page should always be checked before purchase.
Factory Warranty vs DJI Care Refresh
| Feature | DJI Factory Warranty | DJI Care Refresh |
|---|---|---|
| Primary purpose | Qualifying manufacturing/material/workmanship defects | Accidental-damage protection and replacement benefits |
| Included automatically? | Generally attached to eligible product purchase | No; optional service plan |
| Crash damage | Not automatically covered | Supported accidental damage may be covered under plan |
| Water damage | Only if tied to a warrantable defect; user/external water damage generally not warranty | Supported scenario for camera drones under current guide |
| Flyaway | Not general factory-warranty replacement | Available for listed supported aircraft |
| Replacement fee | Covered defect service does not use Care replacement fee structure | Replacement generally requires plan-specific fee |
| Eligibility window | Based on warranty policy/product purchase | New or recently activated device, or verification/inspection route depending program |
Does DJI Care Refresh Extend the Factory Warranty?
DJI Care Refresh can include official-warranty benefits for covered parts while the plan remains valid, and selected products may receive additional warranty benefits under safe-use reward rules or other plan terms. That does not mean every Care Refresh purchase simply converts the original product into a blanket multi-year factory warranty. The specific plan agreement controls.
DJI’s current guide also states that Care Refresh purchase and renewal eligibility varies by model and that current Store information should be used to confirm availability.
What Products Can Use DJI Care Refresh?
DJI’s current Care Refresh purchase guide categorizes the service under Camera Drones and Handheld products. It lists numerous Mavic, Mini, Air, Avata, Neo and related consumer aircraft for damage or flyaway services, depending on model.
That matters because owners should not use a consumer Care Refresh article as evidence that an Agras or enterprise aircraft has the same plan. DJI product families have different service programs.
What Is the DJI Agras Warranty?
DJI Agras aircraft are covered by DJI Agriculture After-Sales Service Policies, not merely the consumer Care Refresh framework. DJI Agriculture publishes warranty periods by main component and model. Major T40/T50/T100 aircraft components are often listed at 12 months in U.S./standard schedules, while wear-heavy spray/spread parts can have much shorter periods and batteries commonly use a 12-month-or-cycle limit.
See the complete DJI Agras Warranty Guide, plus the model pages for T100, T50 and T40.
What Is DJI Care Enterprise?
DJI Enterprise uses a separate protection program designed for commercial fleets. DJI describes DJI Care Enterprise as comprehensive protection for supported enterprise products against accidental damage, including collision, water damage, misoperation and flyaway benefits where applicable.
DJI offers plan structures labeled Basic and Plus. Exact replacement counts, coverage amounts, flyaway rules, battery benefits, fleet-sharing options and eligibility vary by product and region. For operators using Matrice, Dock, Zenmuse or other commercial equipment, use the specific enterprise service agreement rather than assuming Care Refresh terms apply.
Read the dedicated DJI Enterprise Warranty & Care Enterprise Guide.
Visual: Which DJI Service Program Applies?
Consumer/Camera Drone, Agriculture/Agras, Enterprise/Matrice/Dock/Payload, or Handheld.
Manufacturing defect? Accident? Flyaway? Wear? Paid repair? Extended coverage?
Component and warranty period must match the exact product/region.
Care Refresh, Care Enterprise or another service agreement may add accident benefits.
Proof of purchase, serial numbers, logs, photos and error data can determine the service path.
How Long Is the DJI Warranty?
There is no single answer across the entire DJI catalog. Warranty duration can vary by:
- product model,
- component,
- region,
- battery cycle count,
- service agreement,
- local statutory rights.
Older DJI warranty tables also differ substantially from current products. Avoid using a warranty duration from a Phantom-era table, a foreign-region table or another product family to answer a question about a current Matrice or Agras aircraft.
What Does DJI Typically Need for Warranty Service?
The exact workflow varies, but a strong service file usually contains:
- valid proof of purchase,
- product serial number,
- activation information,
- clear description of the failure,
- photos/video of the symptom,
- flight logs when an aircraft incident is involved,
- error messages and app screenshots,
- information about modifications or third-party accessories,
- maintenance/service history where relevant.
What Can Cause a DJI Warranty Claim to Be Denied?
Specific exclusions differ by policy, but DJI policies commonly distinguish manufacturing defects from user-caused or external damage. DJI Agriculture’s published exclusions provide a useful illustration: collision without a manufacturing defect, unauthorized modification/disassembly, incorrect installation, operation outside instructions, improper battery/charger use, harsh-environment damage, interference-related damage, excessive takeoff weight, uncertified third-party compatibility problems, altered serial labels, natural disasters, theft and missing accident-analysis logs can fall outside coverage.
Does Opening the Drone Void the DJI Warranty?
The safer formulation is not “opening anything instantly voids every warranty.” DJI’s Agriculture policy specifically excludes damage caused by unauthorized modification, disassembly or shell opening not performed according to official instructions or manuals. Consumer and enterprise terms have their own wording. If a product may be under warranty, document the failure and follow the authorized service path before unnecessary invasive repair.
Does Using Third-Party Accessories Void the Warranty?
Again, the issue is usually causation and policy language rather than a blanket slogan. DJI Agriculture excludes damage arising from reliability or compatibility issues when a product is used with third-party components not certified by DJI Agriculture. If an unrelated covered component fails, the service center evaluates the actual circumstances.
What Happens If DJI Repairs or Replaces the Product?
Replacement and repair terms vary by program. Under DJI Agriculture’s policy, a free replacement generally inherits the remaining warranty period of the original main part. Paid repair/replacement of a main part generally receives the remaining original warranty or 90 days, whichever is longer, with exceptions for components originally limited to 15 or 30 days.
DJI Care replacement units generally inherit the service-plan validity of the original product rather than creating a completely new plan from zero.
Does DJI Warranty Cover Used Drones?
Do not assume a used aircraft automatically carries the same rights as a new authorized-channel purchase. Check:
- original proof of purchase,
- serial number and activation date,
- remaining component warranty,
- region of purchase,
- whether a Care plan is bound and transferable under its terms,
- repair history,
- whether the aircraft has been modified.
Does DJI Warranty Follow the Drone or the Owner?
This depends on the product and policy. Factory warranty eligibility is tied heavily to the covered product, valid proof of purchase and warranty period, while optional Care agreements can have binding/activation rules. A secondhand buyer should verify eligibility directly rather than relying on a seller’s statement that “it still has warranty.”
Does DJI Have an International Warranty?
Not universally. DJI service regions and international-coverage rules vary by product and service plan. DJI Agriculture explicitly states that it does not provide a global warranty and normally requires service in the region where the product was purchased. DJI Care Refresh currently offers international coverage only for selected product families/models under its published rules.
How to File a DJI Warranty or Repair Request
- Identify the exact product and serial number.
- Determine the product family. Consumer, Agriculture, Enterprise or Handheld.
- Check the warranty/service-plan status.
- Identify whether the problem appears to be defect, wear, accidental damage or flyaway.
- Gather the invoice and activation records.
- Preserve flight logs and diagnostic data.
- Document the physical condition before disassembly.
- Contact DJI or the applicable authorized service center/dealer.
- Follow shipping/data-backup instructions.
- Review the diagnosis before authorizing paid work if the claim is not covered.
Warranty Decision Matrix
| Question | If YES | If NO |
|---|---|---|
| Is the product/component still within its applicable warranty? | Continue defect evaluation | Check paid repair or optional Care coverage |
| Is there evidence of manufacturing/material failure? | Factory warranty may apply | Move to accident/wear/misuse analysis |
| Was the damage caused by an accident? | Check Care Refresh/Care Enterprise if supported | Continue warranty diagnostics |
| Is the product bound to an active Care plan? | Review Care terms and service limits | Factory warranty/paid repair are primary paths |
| Is valid proof of purchase available? | Normal warranty-date verification | Alternate date rules may apply; service can be harder |
| Was the product bought in the current service region? | Standard regional service path | Cross-region restrictions/fees may apply |
Common DJI Warranty Myths
- “DJI warranty covers every crash for one year.” False. Factory warranty and accidental-damage plans are different.
- “DJI Care Refresh is the warranty.” False. It is an optional service plan.
- “Every DJI drone has the same warranty period.” False. Periods vary by model and component.
- “Every DJI product has Care Refresh.” False. Product-family eligibility matters.
- “Agras uses the same Care plan as a Mini or Mavic.” False. DJI Agriculture has its own policy framework.
- “Matrice Enterprise uses consumer Care Refresh.” Generally no; supported enterprise products use DJI Care Enterprise programs.
- “A replacement unit always gives me a brand-new warranty clock.” Not necessarily.
- “A used drone advertised as under warranty is automatically covered.” Verify proof, serial, region and remaining term.
- “DJI warranty is worldwide.” Not universally.
- “If the drone turns on, my Care plan can always be purchased later.” Eligibility windows and verification requirements apply.
FAQ: DJI Warranty
What does the DJI warranty cover?
Generally, qualifying defects in materials or workmanship during the applicable warranty period, subject to the exact policy for the product family.
Does DJI warranty cover crashes?
Not as a general factory-warranty benefit. Optional Care products are designed for many accidental-damage scenarios.
What is DJI Care Refresh?
An optional service plan for supported camera drones and handheld products that provides replacement/repair benefits for accidental damage and selected flyaway scenarios.
Is DJI Care Refresh free?
No. It is a separately purchased service plan, and replacement service can require an additional fee.
Does DJI Care Refresh cover flyaway?
For listed supported aircraft, yes, subject to binding and plan rules.
How many replacements do I get?
The current DJI guide describes up to two replacements in a one-year plan and four in a two-year plan, with flyaway uses limited separately. Check the current model-specific agreement.
How soon must DJI Care Refresh be purchased?
DJI currently allows first purchase for a new/unactivated product or aircraft activated within a short eligibility window, with verification/repair-inspection routes for some devices outside that window.
Can I buy DJI Care Refresh after a repair?
DJI’s current guide allows purchase after receiving a qualifying purchase notification following repair/inspection.
Is DJI Care Refresh available for Agras?
Do not assume consumer Care Refresh applies to Agras. DJI Agriculture uses separate after-sales policies and model-specific warranty schedules.
What protection does DJI Enterprise use?
Supported commercial products can use DJI Care Enterprise, with Basic/Plus structures depending on product and region.
Does DJI warranty cover batteries?
Many DJI batteries have their own warranty periods or cycle limits. The exact battery schedule must be checked for the model.
Do I need a receipt?
Valid proof of purchase is strongly important. Some policies provide alternate warranty-date calculations when proof is unavailable.
Can I send a U.S.-purchased drone to any DJI center worldwide?
Do not assume so. Regional service restrictions differ by product family.
Does a repaired drone get a new warranty?
Not automatically. Remaining-warranty and repair-specific periods apply depending on the policy.
Does DJI warranty cover propellers?
Coverage varies. Agras propellers, for example, can have very short listed warranty periods compared with major electronics.
Does unauthorized repair affect warranty?
Damage caused by unauthorized modification/disassembly can be excluded under DJI policies.
Does DJI warranty cover lost business revenue?
Manufacturer policies commonly limit consequential-loss liability. DJI Agriculture expressly limits liability for lost profits/revenue to the extent permitted by law.
Can local consumer law provide more rights?
Yes. Statutory rights can supplement or override contractual limitations where applicable.
How do I know whether my DJI device is still under warranty?
Use the applicable DJI device/service inquiry tools, proof of purchase and the component warranty schedule for the exact model.
Should a commercial operator rely only on warranty?
No. Uptime planning also requires spare parts, maintenance records, backup aircraft or payloads and a repair logistics plan.
Official DJI Service Resources
- DJI Repair & Service
- DJI Care Refresh
- DJI Care Enterprise
- DJI Agriculture After-Sales Service Policies
Related Ares Acres Warranty Guides
- What Is the DJI Agras Warranty?
- DJI Agras T100 Warranty
- DJI Agras T50 Warranty
- DJI Agras T40 Warranty
- DJI Enterprise Warranty Guide
What Is Ares Acres?
Ares Acres supplies agricultural and enterprise DJI equipment, genuine OEM replacement parts and technical resources designed to help operators identify the correct component, understand service constraints and keep commercial fleets working.
Explore DJI Agras OEM Parts, DJI Accessories, the complete product catalog, or contact Ares Acres for model-specific support.
Final Takeaway
When somebody says “DJI warranty,” first ask which product family and which type of failure? Factory warranty protects against qualifying defects. DJI Care Refresh protects supported consumer products against defined accidental-damage scenarios. DJI Care Enterprise serves supported commercial enterprise fleets. DJI Agriculture uses its own after-sales policy and component-level schedules.
Keeping those categories separate prevents the two most expensive misunderstandings in drone ownership: assuming a crash is automatically a warranty claim, or assuming an expensive commercial aircraft has the same protection plan as a consumer camera drone.
Educational notice: DJI warranty and service-plan terms, supported products, replacement fees, eligibility, regional availability and benefits can change. This article reflects publicly available DJI information as of September 11, 2026 and does not replace the service agreement applicable to a particular serial number, product or purchase region.
