Shipping policy


Ares Acres LLC – Shipping Policy


Effective Date: June 1st, 2025

Company: Ares Acres LLC, a New Mexico Limited Liability Company


1. Processing Time

  • Orders are typically processed within 2–4 business days after payment confirmation.
  • Custom, bulk, or backordered items may require additional processing time. Customers will be notified of delays.

 


2. Shipping Methods

  • We ship via trusted carriers including UPS, FedEx, DHL, and USPS.
  • Expedited shipping may be available at checkout.
  • Customers may request specific carriers for an additional fee



3. Shipping Rates

  • Shipping costs are calculated at checkout based on order weight, dimensions, and delivery address.
  • For promotional offers, free or discounted shipping may apply.


4. Domestic Shipping (USA)

  • Standard delivery takes 3–7 business days depending on location.
  • Expedited delivery options are available for faster service.



5. International Shipping

  • Ares Acres LLC ships worldwide where permitted by law.
  • Delivery times vary (usually 7–21 business days).
  • Customers are responsible for any customs duties, VAT, import taxes, or brokerage fees charged by their country.
  • Some items (such as agricultural drones) may face restrictions in certain jurisdictions.



6. Order Tracking

  • Customers will receive a tracking number via email once the order is shipped.
  • Tracking updates are provided by the carrier and may be delayed due to customs or weather.

 

7. Shipping Risks

  • Risk of loss or damage passes to the customer once the carrier takes possession of the package.
  • Ares Acres LLC is not liable for delays caused by carrier errors, weather, strikes, or customs issues.
  • Customers should file claims directly with the carrier for lost or damaged packages.


8. Returns Due to Failed Delivery

  • Packages returned to Ares Acres LLC due to incorrect address, unclaimed delivery, or refusal of customs fees may be reshipped at the customer’s expense.

 

9. Contact Information



For shipping questions, please contact:


Ares Acres LLC

1209 Mountain Road Pl NE, Ste N

Albuquerque, NM 87110

United States


📧 Email: support@aresacres.com

📞 Phone: +1 (505) 396-9995