How DJI Doctor reasonsEvery candidate fault carries its evidence for and against, a source tier (DJI official, dealer technical, or labelled Ares inference), and a verification test. Parts unlock only after the fault is verified — never from a guess.
Safety firstSwollen or damaged batteries, smoke, melted wiring, impact damage or propellers installed during powered testing stop the flow with DJI's required response: stop operation, do not fly, escalate to a qualified technician.
Your case improves the next oneTell us whether the repair worked. Outcomes are reviewed by Ares Acres technicians before anything changes — the engine never re-weights itself from a single report.
Parts support
Send this case to an Ares Acres technician
DJI Doctor fills the message with your case summary. Add the aircraft serial number and anything else you noticed — a technician reviews the evidence and replies with the next step or a quote for the exact part.
- Aircraft model
- DJI material number — printed on the part or its label; we match it to the exact OEM listing
- A clear photo — of the part in place and any damage
- The symptom or app message — so we can check the diagnosis, not just the part
Compatibility noticeVerify the model and DJI material number before ordering. Fitment is stated per listing; if a listing does not name your aircraft, ask us first.
Shipping noticeOversize or freight-sensitive parts (arms, tanks, frames, generators) may need a shipping confirmation. We contact you before anything changes.
GuaranteeUSA compatibility guarantee, money-back guarantee, and same-day shipping with tracking on in-stock parts.
Send us your part details
Replies from a DJI Agras technician, usually the same business day.